Eventsforce, leaders in event management software, has consistently recorded customer satisfaction ratings of above 97% on average for the last 12 months for its support service, smashing the industry average for software support services which stands at 85%. The rating is based on feedback from over 700 users across the world and is reviewed quarterly. In addition, on average over the last 6 months, Eventsforce’s support team took less than half an hour, 28 minutes, to respond directly to customer queries, compared with an industry average of 20 hours.
With support teams based in the UK and the USA, Eventsforce focuses on taking a partnership approach with clients, working closely with event organisers to understand individual needs and respond to any queries to enable faster uptake and understanding of its event management platform. Eventsforce attributes the consistently high ratings to this approach, in particular the skills of its support team that have considerable practical event organiser experience and its specialist on-boarding team who ensure that the software meets agreed KPIs over an extended period. The on-boarding service is regularly praised by clients for its tailored approach to meeting requirements, shunning a one-size-fits all approach to work closely with event organisers over many months to ensure successful implementation and results for their events.
Commenting on the results, Eventsforce CEO George Sirius says: “I am delighted that clients are feeling the benefits of our proactive on-boarding and support teams. We work hard with our clients to ensure that their investment in Eventsforce delivers the results they need.
“The events industry is fast-paced and letting a whole day slip by before responding to a client query simply isn’t acceptable – it could be the difference between success and disaster. I’m proud that our team are responding in a timely manner and are consistently achieving such a high satisfaction rating.”