If you manage events, it’s safe to say you use some form of technology that helps you get the job done – from simple spreadsheets and registration tools to more sophisticated tools like apps and event management software. You may want to invest in something new but the choice is limitless with hundreds of companies offering you different ways to improve efficiency, reduce costs, engage attendees and drive value to your events. So how do you decide which solution works best for you?
How do you make sure that all those marketing promises you hear at vendor presentations are backed up with facts that matter to you, your organisation – and your delegates too?
For example, your event tech partner should not only understand what makes your attendees happy but apply this customer-oriented model in every aspect of their operations – from product development to account management, training and support. It is important to assess the quality of these services too. What types of training and onboarding services are available to you? Are there any hidden costs? What kind of pitfalls do clients face when moving from one system to another? Asking these kind of questions will help get an idea on how difficult the technology is to use or how much training your team may need.
Related article: 8 steps to take when choosing event management software
For a high-level checklist on all the important things you should go through when meeting different event tech vendors, have a look at the infographic below:
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