Eventsforce, the global experts in event management software, has reported a 99% customer satisfaction rating for support services in 2015 – topping the 95% global industry average for web-based applications. The company also confirmed that support staff on average took 3.2 hours to respond directly to customer queries, compared with an industry average of 20.6 hours in the same 12-month period. The findings are based on surveys sent to 7,063 users, which is reviewed quarterly by the independent customer service platform, Zendesk.
“The collective expertise of our staff helps us bring a unique partnership approach to our customers, which is not only reflected by our support team but across our entire operations,” said George Sirius, CEO of Eventsforce. “We understand our customers and what they want from their events. We also know how timing can be everything. Our live telephone support and the speed of response from the Eventsforce team has proved to be invaluable to the service we provide our customers.”
Eventsforce has enjoyed strong growth over the past 12 months, with its web-based event management system supporting a number of high-profile customer events including, the Liberal Democrat’s party conference, NHS Scotland, the Rugby World Cup and the all-female SCA team that took part in the nine-leg Volvo Ocean Race. The company has also expanded its reach into the APAC (Asia and South Pacific) market with the Health Informatics New Zealand (HiNZ) annual conference and events for the Asian operations of media group, Haymarket.
The year also saw Eventsforce form a number of strategic partnerships, including one with mobile app provider, Insight Mobile. The deal allows customers to integrate bespoke mobile event apps with Eventsforce’s own event management system. The company also partnered with Queen Margaret University in Scotland to provide event management students with practical skills in some of the key technologies that are currently shaping the events industry. The scheme is part of the company’s long-term skills development initiative with educational institutions, which includes a certification programme with Coventry University.
Eventsforce provides event management software that helps results-driven professionals deliver thousands of successful events each year. With offices in London (UK) and Denver, Colorado (US), our customers span 14 different countries and represent some of the leading names in finance, education, government, associations, PCOs and publishing. Our unique partnership approach and our highly customizable, modular software provides a complete end-to-end management solution that addresses every aspect of the event lifecycle: from event planning, marketing and registration, to abstracts and awards management, as well as post-event analysis and reporting.
For more information, please visit www.eventsforce.com
Tel: +44 (0)20 77856997