SHSC Events – part of National Services Scotland for NHS Scotland – organises conferences, conventions, seminars and training events for the NHS in Scotland, the Scottish Government and other affiliated health organisations. The events team is responsible for managing around 60-80 events each year, ranging from 20 to 800 attendees
Challenge: SHSC Events were using an online event management solution to facilitate abstract submissions and delegate registrations. However, as their customers’ requirements grew, there was an increasing need for more complex websites with flexible booking forms. With these challenges in mind and the pressures of a growing events portfolio, the organisation decided to invest in a new solution that would simplify internal processes and create a more efficient system for managing both abstracts and registrations.
Solution: Following a robust tender process, SHSC Events decided to work with Eventsforce following its strong track record working with similar event planning agencies and public sector organisations around the world. Eventsforce was of particular interest as it integrated abstract management and delegate registration onto one centralised platform. This allows SHSC Events to invite and review abstract submissions, build agendas, as well as manage delegate invitations, registration and payments using one single tool. As well as increasing productivity, the system has helped SHSC Events to launch and manage online events quickly through easy to use custom templates. The process of creating management reports has also become a lot quicker through easy to use report interfaces.
“Speakers, presenters, reviewers, and delegates in the NHS all have different needs and requirements, and all demand information that is accurate and up-to-date. Using Eventsforce, we are able to manage and deliver this information at the click of a button. The system is very easy to use and brings abstract, registration and session information all together in one convenient, accessible place. As a result, our staff spend less time on the admin and more time with their customers”
- 8,000 registrations per year
- Integration with Worldpay payment gateway
- Centralised platform for managing abstracts and event registration
- Wide variety of reporting tools for abstract evaluation & measuring attendance and revenue