Tag: event management

20 Reasons You Should Be Planning Events as a Team

20 Reasons You Should Be Planning Events as a TeamWhile many event planners work independently, and with great success, it’s important to understand the value of a well-formed functional team. Big event planning projects are often done in teams because this is the most efficient, stress-free and collaborative way of working. A team member should be empowered, trusted and respected enough to work on their own under a common goal and then brought together to bask in the mutual success of the team.

Related read: How to build the right team for a hybrid event

Team work is not only beneficial to individuals (if you can’t learn something from someone, you aren’t looking hard enough!). But by adding more staff to your team – all working independently – you will also grow your business.

Here are 20 reasons why it’s good to work as a team in the world of events:

1. Helps Problem Solving

Team work promotes innovation and ideas sharing. A problem shared is a problem halved, or so the saying goes.  Using the problem solving abilities of a small team doesn’t just resolve issues faster but can also lead to avoiding them again in the future.

2. Encourages Initiative

Taking initiative is a key ingredient for solving problems, dealing with change, and providing customers with service that far exceeds expectations. With the encouragement of a proactive leader, encouraging initiative can make for a healthy team as it’s essentially assuming risk for a possible failure. The only alternative to putting yourself out there when things go wrong is doing nothing at all and who wants a colleague who does that?

3. Reduces Stress

Being able to delegate work when your to-do list is longer than your arm will reduce a lot of pressure on event planners. When there are tight – and often competing – deadlines to hit, stress levels can be greatly elevated but being able to share the responsibility can be a load off the shoulders.

Read: 10 Signs Event Planning is Burning You Out

4. More Self-Awareness

Self-awareness is being conscious of what you’re good at while acknowledging what you still have yet to learn. By working in a team you are constantly learning from others and being aware of any gaps in the knowledge or skills you already have. Self-awareness of your strengths and weaknesses can net you the trust of others and increase your credibility.

Read: Top 7 Personality Traits of a Great Event Manager

5. Promotes Learning

As much as you’d like to, you don’t know everything about everything. Event planning involves combining the differing goals of several departments as well as the requirements of the delegates which can all be incredibly complex. You are not an expert in every department so learning from those who are is vital.

6. Work to Your Own Schedule

Few people are both a night owl and an early bird. Event planning can require both attributes whether it’s getting up early for an office meeting or staying late to finalise details the night before your big event. Working in a team allows people to play to their strengths as you never know when the tyre will bust on your event. Knowing someone is there will bring comfort to individuals – as a team, your event planning can still be progressing even while you’re taking a well-earned nap. An empowered team can function just as flexibly as an individual doing it alone.

7. Meet Shorter Deadlines

If you have to put an event together at extremely short notice, then you need a team behind you for support. Working with a few trustworthy, reliable and resourceful individuals with broad expert knowledge – not simply skills enlargement but skills enrichment – can mean quick turnaround on decisions, rapid problem solving and being able to meet shorter targets or deadlines by delegating and saving time.

Read: 8 Time-Wasting Habits Event Planners Should Quit

8. Work from Anywhere

Most companies now accept remote working so why should event profs be any different? Everyone has access to WiFi so you don’t need to be in the same room as your team. One member could be checking the venue capabilities, while another is at the office of a potential guest speaker. And this doesn’t prevent you from being in contact with your team. Location isn’t a great priority and things don’t need to be communicated in person as having to attend overly-frequent catch-up meetings can be counter-productive to the workflow of the team. Productivity apps such as Trello, Jira and Asana which are designed to empower team collaboration have solved these problems. They also improve efficiency and project management, so who needs to be in the same room at the same time every day?

9. Great for Introverts

Introvert abilities such as engaged listening and deep rumination are useful skills to have particularly in event planning and management. It’s good to encourage introverts to be involved in your team – they tend to communicate using concrete facts, which, when expressed correctly, might help lend objectivity to emotional or tense situations. By encouraging a flexible working environment, you can reduce anxiety levels and bring in new ideas because they will be able to work on their own but will still be in constant contact with the rest of the team.

10. Avoids Arguments

By encouraging problem solving and collaboration, working in a team can avoid arguments that may arise along the way. The array of different personalities, planning styles and opinions that a team can bring shouldn’t be navigated with caution but embraced – the trick is to challenge the idea, not the person. A respectful robust challenge to an idea from a passionate colleague is highly preferably to the end game of the business than the isolated view of a megalomaniac. No-one wants to be the person who does the same stuff they are familiar with as they didn’t have the self-worth to reach out for a different view for fear of a disagreement. Even a two-year-old can play as part of a group; professional event planners can too or ask themselves why not.

11. Makes Your Event Unique

By combining the knowledge and expertise of several members of a team will ensure that each event is unique but it also defines your company. Not everyone shares the same passions and tastes so it’s important to consider what others might require from your event rather than just relying on your own likes and dislikes. By working in a team you can create a brand with themes and ideas that represent your diversity and cooperation which translates into future events and builds a strong event identity.

12. Boosts Productivity

Working in a small team can promote day-to-day productivity by playing to strengths and abilities. Everyone has their own area of expertise so they will be able to work independently, with fewer distractions and reduced stress as they will be in their familiar environment. As long as you keep communication active and up-to-date, then organisation shouldn’t be an issue when planning an event.

13. Great for Fixing Mistakes

The difference between outstanding world class companies and average performers is how well they react to problems when they arise. And, more importantly, how well these problems are dealt with and how quickly. The more eyes you have working on a project, the more likely it is to spot these problems in a timely manner and fix them with minimal confusion.

Read: How to Handle a Big Crisis at Your Events

14. Takes The Pressure Off

Knowing that a colleague has your back – as you have theirs – brings comfort in itself. Having someone else understand what you are going through – even if they can’t directly help, but are simply with you – can lead to very unusual, lasting friendships. Although people have different ways of working – some like to get things out of the way as quickly as possible while other take time to mull things over – an individual’s approach to a task is secondary to the task itself. Working in a team might mean you’re working at a pace that is unnatural for you.  But with an empowered team sharing transparent goals to defined deadlines, all pulling in the same direction, individuals can work within their remit at a time, pace and location that best suits them. This can be a tough adjustment for a new team player but the reality is, the method an individual takes is largely irrelevant. As long as it’s respectful, ethical and can be made transparent, focus on the output and celebrate diverse personalities and ways of working. Different is OK, it’s 2019!

Read: 8 Steps to Well-Being for Event Planners

15. Boosts Career Prospects

Showing that you can work as part of a team is vital to most employers. While showing you can do a lot yourself may make things more cost-effective, being stressed and struggling to hit deadlines is not going to save money in the long run. Working as a team broadens your range of skills from deepening your understanding of a particular subject area via practical activities to developing interpersonal, leadership and motivational skills. You will be more aware of strengths and weaknesses that will be invaluable when looking to further your career. Working in a team also gives employees a greater sense of belonging and of recognition, which helps them take more pride in their work, and their company.

16. Fewer Restrictions

Working in a team provides fewer restrictions rather than being limited by your individual skills, knowledge and time. A team gives you access to an enriched source of knowledge, skills, experience, laughter and, of course, the odd celebratory pint. Working alone, you only have yourself to blame if things don’t go quite right. This keeps things on your shoulders rather than being supported, advised and coached by others around you.

17. Full Credit

It’s great to collaborate. Period. Sometimes credit may not always be fairly distributed, but team players focus on achieving the end goal and being rewarded rather than elbowing others for individual recognition. Working on your own can highlight your great work but it would also highlight the mistakes you make. It may also indicate insecurity in asking others for help.

18. Fewer Misunderstandings

You may have all the information. You may be able to make informed decisions and choices yourself with all of the knowledge to hand.  However, if you can’t convince your team to try something new around your event, are you likely to succeed in convincing a skeptical delegate? There might be an inclination to follow your gut decisions when working alone but remember: there was once an executive at Decca Records who had a gut decision to reject The Beatles when he first heard them.

19. Stronger Bond with your Client

Working alone means that all communication has to come through you – this includes having to build a close bond with the client and, essentially, being at their beck and call. While you’re trying to juggle every aspect of planning and management, you might also be trying to deal with emails every 10 minutes asking for constant updates, changes to minute details or any other manner of insignificant contact that will distract you from the really important stuff. And what about the other events you may be working on? What about other clients who wish to talk to you today? Clients rarely arrange their annual calendar conveniently around the diary of their favourite loner event planner.

20. Challenge Yourself

Working alongside colleagues doesn’t mean sitting back and allowing people to take the lead on certain tasks on occasions. Team players spot learning opportunities from experienced colleagues and pay attention without risking the event. The challenge is about playing to strengths, understanding your own abilities and learning from others. Working on your own can make you blinkered and dated, but pushing yourself in a team environment is the real challenge with the best individual and collective outcome.

In Conclusion

The event industry is made up of many freelancers and individuals with experience in niche areas and those who create “event magic” as part of a well-rounded, agile, fast-paced team. Modern day, dynamic events are complex machines that require a multitude of cogs all working together to get a result. One wheel falling off is unacceptable but if you trust them, then there’s always a solution if you appreciate the value of a well-formed functional team.


Did you know that your team members can be one of your greatest weaknesses when it comes to data security and the chances of breach?  Find out what you can to STOP your attendee data from getting compromised by getting your copy of ‘The Event Planner’s Guide to Data Security in a Post-GDPR World‘.

3 Things Event Planners Can Learn From The Paralympics

Paralympics Wheelchair AthleticsAfter 11 days of competition across more than 20 sport disciplines, the Paralympics games came to an end this month with a celebration of 500 medal-winning athletes. Despite all the controversy around poor ticket sales (only 12% of tickets were reportedly sold just three weeks prior to the games), organisers still managed to sell more than 64% of the 2.5 million tickets as the curtains rose on the night of the opening ceremony. The success, of course, was not just limited to the stands. The class of 2016 ran faster, jumped higher and finished stronger than a lot of their predecessors in both London and Beijing.

So what can event planners learn from the Rio 2016 Paralympic Games?

1. Help Your Audiences Understand

While the BBC is a veteran of sports broadcasting around the world, Channel 4 is still in its infancy. However, following the channel’s success in covering the London 2012 paralympic games, it went all out for Rio 2016. Not only did it increase live coverage, online streaming and in-depth information on athletes and events, it also introduced an upgraded version of its LEXI classification system.

LEXI was first introduced at London 2012 to help viewers understand how athletes are grouped and classified so they can compete fairly against one another. The system uses 3D animations to demonstrate the different classifications for each sport, replacing the more text-based system of 2012, with actress Julie Walters providing the voice element.

C4 Paralympic presenter Clare Balding said: “You have to make sure people understand who they’re watching, what they’re watching and why they’re watching.” And this applies to any type of event. Event planners need to ensure their audiences understand what is going on.  Never assume that the content of your event is simple and self-explanatory. You should perhaps consider providing alternative sources of information, including video streaming, handouts or a resource section on your event app.

2. Ensure Your Tech Is Up To The Job

On the first Saturday of the Paralympics, 167,000 fans packed into Rio’s Olympic Park – 10,000 more than on any day during the Olympics. Coping with the connectivity needs of this many spectators is one thing – let alone all the teams, athletes and partners who will be streaming, tweeting, blogging, vlogging and posting the odd selfie at the event. While Twitter, Facebook and Instagram continued to be the dominant platforms for news and engagement, we also saw the explosion of bandwidth-hungry live streaming apps via Twitter’s Periscope, Facebook Live and Snapchat Live Stories (see Snapchat continues Rio 2016 push as it partners with IPC for first global Paralympic Live Story from The Drum).

So don’t get caught short with your tech capabilities. You may not be expecting 167,000 people to attend your event but, chances are, those who do will expect good, reliable WiFi connectivity at your event.

3. Make Your Events More Accessible

Paralympics Closing Ceremony

Accessibility options should always be a consideration for any event planner – e.g. availability of wheelchair ramps, audio induction loops for hearing aid users, BSL interpreters, service dog facilities, etc. However, it’s also worth considering some of the innovative ways the Paralympics and broadcasters have ensured global access to everyone.

Channel 4 announced prior to the Games that this would be its most accessible Paralympics ever. The plan included subtitles available across all coverage; live audio description and signage of both opening and closing ceremonies; as well as audio described and signed editions of selected shows.

Meanwhile, the Paralympic Committee unveiled its first multi-sensory selection of medals for the event winners. Not only do all of the medals feature the words ‘Rio 2016 Paralympic Games’ written on them in Braille, but they also make a sound when shaken that tells visually impaired athletes if they are gold, silver or bronze.

Each medal has a device inside that uses tiny steel balls to make a sound when they are shaken, allowing visually impaired athletes to identify which colour they are. Bronze medals have 16 balls and make the lowest sound, silver medals have 20 balls and the golds have 28, producing the loudest noise. Such a simple introduction to include visually impaired athletes has been praised by commentators but has led some to wonder why it wasn’t thought of sooner.

If event organisers fail to consider disabled people when planning their events, they’re ignoring an important and potentially sizeable part of their audience base. Similarly, ignoring an audience that doesn’t speak your native language could also present a lost opportunity. Catering to a multilingual audience online can be one of the most cost-effective ways of marketing your events, attracting new delegates and building relationships. See Why Your Events Could Benefit from Multilingual Websites for more on how to boost your event by having an international outlook.

Click to get in touchThese key takeaways from the Rio Paralympic games are important lessons for any event, regardless of size. Having additional information via event apps and handouts are always a welcomed addition by delegates so they don’t need to scribble down notes in a hurry.  Having the adequate technology infrastructure that will support your audience needs before, during and after the event is also critical. And, ensuring inclusivity for all involved will increase ROI by growing customer satisfaction and partnership opportunities while building brand loyalty and recognition.

Have You Got Your Free Pen? The Power of Promotional Products

The pen is mightier than the swordDespite living in a digital age it seems that we just can’t get enough of a free pen. New research from the British Promotional Merchandise Association (bpma) shows that the number one product people in the UK like to take home as a freebie is a promotional pen. However, promotional products are often seen as an afterthought rather than an integral part of a marketing campaign.

In order to encourage companies to recognise the value of promotional products and understand the many ways of improving brand awareness, the bpma is running Promotional Products Week (PPW) from 12-16 September. Now in its fourth year, PPW aims to raise the profile of promotional products and encourage their use within the marketing mix.

According to the bpma’s research, 76% of marketers surveyed will keep a promotional item given to them while 73% of those will go on to purchase from that company. A staggering 83% will even be able to recall a branded product on their desk without having to refer to it. Also, it appears that the best gifts are considered useful in everyday life – such as a branded bag or USB stick – or indeed edible – such as branded sweets, mints or marshmallows.

Promotional Products Week - Eventsforce pensIf you want your brand to be remembered then you might need to think outside the box. Last year, almost £1bn was spent by companies on promotional merchandise with an average spend of £5 per item. Gordon Glenister, Director General of the bmpa, told Eventsforce: “Promotional products are one the most powerful advertising mediums in existence. When a branded giveaway is relevant to the organisation and is useful, recipients will keep it on average for almost three years.” The more unusual items people have received includes plants, ice creams and shoe polish while the more praised items mentioned in the research were retractable phone chargers, desktop fans and travel adapters.

A branded gift is one of the most effective stop mechanisms at exhibitions.

“IT and phone-related gifts are some of the fastest growing premiums, yet the pen and bag still remain the most popular particularly at events. A branded gift is one of the most effective stop mechanisms at exhibitions. The team all wearing colourful shirts with a call to action message creates impact and huge awareness,” Glenister continued.

What promotional products will you be using for your next event? Will you go with a branded reusable silicone tea bag, a pocket mini hangover kit, a light-up pet waste bag dispenser (all of which are surprisingly available online!) or will you be sticking with the tried-and-tested old favourite – a branded pen?

Promotional Products Week Infographic

Click to view larger image

Click to get in touchThis year, the bpma has teamed up with Pancreatic Cancer UK to raise £10,000 by encouraging companies to promote themselves using a promotional product or garment in a photograph or video, and at the same time. To find out more about PPW visit promotionalproductsweek.co.uk and to donate £3 or more, please visit justgiving.com/bpmapromoteyourselfday

3 Tips for Calculating Social Marketing ROI for Event Management

Untitled design (56)Social media has become a critical tool for the successful promotion and execution of events. Justin Guinn, market researcher at software reviews site, Software Advice, believes that this is largely due to how social today has such a great impact on event awareness and enrollment. It also helps that most event management software options on the market offer various social tools and integrations.

Event managers are catching on to the benefits of social strategies, which explains why 40 percent of businesses are already using social media for event marketing, and 78 percent of event organisers plan to increase their use of social media in the future. But with the rise in social media usage, many event marketers are still falling short in one critical competency: calculating the ROI of their social media strategy.

According to the 2015 Gartner report How to Measure Social Marketing ROI (available for Gartner clients), only around 56 percent of social marketing leaders are calculating an ROI for their social programs.  And without proof that their social campaigns are contributing to the success of their events, social marketers will have a hard time making a case for additional resources down the line.

As such, proving an ROI on social marketing should be a priority for event management teams who market on social channels. That’s why we’re listing three tips to help you calculate the ROI of a social marketing for event planning. Follow these guidelines to build buy-in for your social strategy.

Untitled design (26)1. Track Attendance Driven by Social Engagement Campaigns

There’s no one right answer for how to track event enrollment via social channels. As a general rule, you should be tracking the number of times a visitor lands on your website from a social networking site and also the number of those visitors who convert into customers or attendees.

The most popular tracking method for social traffic to your site is to include UTM tracking codes on your hyperlinks. UTM codes are enabled by Google Analytics and require some knowledge of that platform. Google Analytics training, which Google offers for free, is a good place to start if you’re a UTM/Analytics novice.

The UTM codes themselves are attached to the end of the hyperlinks you include in social posts, and they work as identifiers for Analytics to track various valuable metrics. They offer an invaluable snapshot of traffic driven by each post.

As Michael Stancil of PracticalEcommerce explains: “You may be wondering, ‘Why do I need to know clicks and conversions if the Facebook ad dashboard tells me this?’ That’s a valid question. But with the data provided to you in Facebook’s ad dashboard, you’re only scratching the surface. You won’t see how that traffic actually interacts on your site. And if you’re concerned about other metrics (as you should be) —such as time on site, number of pages viewed and bounce rate—you won’t be able to find them.”

Regardless of how you go about it, accurately tracking the traffic your social campaigns are driving is hugely important. Proper tracking enables you to see just how much traffic each social post is driving, as well as how much money that traffic is generating. Monitoring these various metrics will make it more clear what works and what doesn’t, and enable you to steer your social strategy in the best direction for your business.

2. Recognise the Importance of Engagement and Social Listening

Tracking social-driven traffic and tying it directly to revenue is one of the most tangible ROI calculations you can provide. But there is plenty of other value that engagement on social channels can provide.

One important metric is social listening. Engagement through social listening manifests itself in many ways, but most often takes the form of responding to concerns and complaints launched by customers at your social accounts.

According to an event marketing-focused social media article from The Bizzabo Blog, there was an 800 percent increase in social media complaints about businesses in the U.K. over one year. Likewise, the Guardian reported that one in four social media users in the U.K. used social platforms to voice complaints in the first three months of 2015 alone.

Of course, you never want customers to complain about your business, brand, products, events etc. But there is a silver lining here—recurring complaints can signal trends that need to be addressed.

Even a single complaint has value, in that it organically opens the door for you to engage the customer and respond to their complaint. And if you’re going to respond, be timely about it. The Bizzabo Blog states that 40 percent of customers who complain on social media expect a response within one hour.

Your engagement, whether it’s to offer a solution, recompense or even simply acknowledge the complaint, is a successful social touch point that contributes to the overall customer advocacy of your organisation. In fact, Bizzabo found that when a complaint is answered by a business, it leads to a 25 percent increase in customer advocacy.

calc3. Leverage Social as a More Efficient Channel of Communication

The third metric for calculating the ROI of social media marketing for your events is the cost savings. Social marketing is incredibly efficient when compared to more traditional marketing channels.

Take, for example, the Kissmetrics Blog’s stat that around 77 percent of event marketers are leveraging social to engage with attendees and build hype and awareness prior to events. How else would that hype have been built, if not through social channels? Emails, phone calls, print campaigns, TV and radio advertisements? These are all lofty investments in terms of additional resources, labour hours and materials involved.

Click to get in touchDepending on your business’s size, you could potentially operate your social campaigns and manage customer/attendee questions and complaints through those channels with one dedicated employee.

The greater operational efficiency social offers can go a long way to winning greater buy-in and approval for even more resources from those in charge. Especially if you can turn a minimal-spend social strategy into an actual profit centre for your business. Even if it’s only a percentage of your total revenue, it’s coming at virtually no cost to the business.

 

Software Advice Bio PicJustin Guinn is a Market Researcher at Software Advice, a company that hosts research and reviews of event management and registration software comparisons, and software for small businesses and non-profits. His work has been cited in dozens of notable publications, including The New York Times, Forbes, The Huffington Post and TIME Magazine. His research explores the impacts of emerging software and technologies, and he has conducted primary research with both consumers and business owners to get a full picture of technology’s role in these markets today.

 

 

 

Olympics Extravaganza and 5 Other Tech Stories Event Planners Should Read

Tech Stories to readThere have been a number of important technology stories over this past month that are of particular interest to our industry – from the incredible projection work at the world’s biggest sporting event, to new developments in the world of wearables, social media and 3D printing. We’ve also come across some really innovative and out-of-this world high tech entertainment ideas for those of you searching for inspiration.

Have a look below at the top event tech stories you don’t want to be missing out on:

The Drum: How Facebook Live Became a Big Part of the Rio Olympics

The 2016 Summer Olympics in Rio de Janeiro came to a close on Sunday and we saw a number of creative applications of event tech both in and around the games.  Starting with the opening ceremony, there was some very impressive use of pyrotechnics, lighting and 3D projection – which made the relatively low-budget production look like it had all the money in the world:

https://www.youtube.com/watch?v=PLLt2mSqpd0

What really stood out at the games, however, was the way organisers, sponsors and athletes used technology to engage with their audiences.  This article from The Drum puts a particular focus on how Facebook Live played a huge part in delivering real-time, behind-the-scenes looks into the Rio games. According to the company, 277 million unique people had 1.5 billion interactions on the platform throughout the two-week event. The American swimming champion Michael Phelps’ Facebook Live stream came at nearly 4 million views! Other technology highlights at the event included a ceiling installation from Coca-Cola which lit up in gold whenever athletes won a gold medal during the games and a 4-D kayaking virtual reality experience from Samsung.

 BBC News: Inside a 3D Printed Restaurant

Last month, a pop-up restaurant where the table, chairs, plates, cups, cutlery and food were all 3D-printed opened in London for three days. The Food Ink menu included fish and chips paste, mock caviar jellies and swirly-shaped chocolate puddings, all precisely and elaborately created by the robotic hand of a 3D printer.  Some experts are saying that the next generation of 3D ‘food’ printers will have built-in ovens and microwaves and replace a lot of the steps that chefs currently do manually. One guest at the launch event saw this as the future of restaurants – will it also be the future of catering at events?  Have a look at this video and judge for yourself.

MillennialsContently: The Inevitable Shift of Snapchat Demographics

So it seems that Snapchat is being marked as the next big thing for events. Typically associated as a messaging tool for the younger generation, many organisations are now considering it as an important platform to promote engagement across much wider demographic groups.  We saw it happen at Wimbledon this year, where Snapchat was used to share Live Stories at the tennis tournament.  The platform was a success and was also used to create ad spots for sponsors.  This infographic from Contently looks at how Snapchat’s older audience is now growing at a rapid pace. In fact, 50% of users are now 25 or older and this segment is growing twice as fast as the under 25s. Not only that, 7 out of 10 users are now millennials. So if you’re targeting them for your events, it may be worth the consideration.

If you still need convincing, we would recommend this read from the Event Manager Blog which looks at why Snapchat is so relevant for live events.  It makes a compelling argument on how Snapchat is good in using FOMO to create an addiction.  This ‘Fear of Missing Out’ is a very powerful tactic for events. Having a platform that pushes people to watch the content they initially signed up for or forever losing the chance to see it has made Snapchat today second only to Facebook in average time spent on the platform by users. Creative branded images that can be added to Snaps also gives attendees greater context and an opportunity to further engage with your brand or event.

Tech Crunch: Instagram is Going to Start Livestreaming Events

While on the subject of social media, Instagram has announced that it too is going to focus on livestreaming events – along with Facebook, Google and Twitter which have already launched similar functionalities. The new ‘Event’ channel will be personalised for each user and feature videos from concerts, sports games and other live events depending on what’s happening around the world, the kind of live events users are interested in and the type of accounts the user follows.

Any real-life event can become an ‘event’ on Instagram as long as it’s popular enough amongst users and there is enough content to create a channel. It is already available in the US and will soon be deployed worldwide. It will be interesting to see how this evolves across our industry over the coming six months.

crowdBizBash: New Digital Wristband Measures Crowd Reaction at Events

Lightwave is a new form of wearable technology for events that debuted at a Pepsi-sponsored music event at South by Southwest in Austin, Texas. The digital wristbands provide real-time data on audience movement, temperature, and sound levels – information that can be used to create more on-the-spot personalised experiences.  At Pepsi’s event, the audio-visual team and DJ used the information to adjust the lighting and song selection to generate more excitement among the crowd. So when organisers noticed the accelerometer readings were not where we they wanted them to be, they dimmed the lights and as a result, people started dancing more.

In addition to the accelerometer that measures the wearer’s movement, the wearable technology also include a microphone that transmits audio levels and a sensor that measures body and ambient temperatures. At the event, a leaderboard displayed various metrics, such as applause levels and the results of a dance-off competition between male and female attendees. At a trade show, it might be used to tell you how people are feeling during a keynote or what talking points are resonating (by measuring applause levels), or what booths people are spending time at.

Event Industry News: The Next 3 Big Tech Acts to Watch Out For At Events

Entertainment at events is becoming less and less about the entertainment itself and more about the experience it creates for attendees. This story from Event Industry News looks at some innovative entertainment options that integrate technology into their acts. One of them includes a digital magician with an interactive stage show that allows attendees to use their phones as part of the magic trick. Another example is a hologram illusion, which combines hologram technology with a magical performance. Have a look at this incredible video from Hologram illusionist, Hiroki, performing in this year’s series of America’s Got Talent:

https://www.youtube.com/watch?v=8fa6ZvgiHBA

Click to get in touchAnother form of new and emerging tech acts is Out of the Box Video Mapping, which takes 3D video mapping to a whole new level. By combining hand drawn illustrations, music, poetry, acrobatics, dance and physical theatre, you can create a unique multimedia experience that is more fantasy animation than glorified video.

Finally, if this kind of thing sounds interesting for your events and you’re looking for a bit of inspiration, have a look at this news report from CNN which features a very unique and magical light installation in Japan.  The work responds to user interaction so people can use their smartphones to release virtual butterflies and walk through a psychedelic body of water. Enjoy!

Whether it’s wearable technology or generous freebies, for further inspiration for how to make your event stand out take a look at our recommended reading below or contact us.

 

How Can Technology Be Used to Create Experiences at Events?

Untitled design (50)Endlessly monotonous PowerPoint presentations are out, and experiential events are in. With better technology, enhanced creativity, and intelligent strategy, events have become highly engaging experiences. Richard Twamley, creative director at communications agency, drp, believes that with more to do and more to see,  there is an opportunity to get involved in interactive activities that bring people and ideas together.

Experiential events, or “engagement marketing” involves a strategy that directly engages consumers, as well as invites and encourages them to participate in the evolution of a brand. Experiential can add an exciting element not only to events, but also to exhibitions, large conferences and road shows. This exciting and diverse approach to events is an experience that delegates want to share and shout about, whether that’s physically loudly with their voices, or loudly online via their social platforms.

So how can technology be used to create an experience at an event?

Below we have listed 3 unique experiential events, and the tech used, which hopefully will ignite ideas and inspire event planners.

1. ‘Internal Engagement’ – Jaguar Land Rover F-PACE Launch Event

To launch their brand new F-PACE, Jaguar land Rover delivered an external PR stunt that involved the F-PACE defy gravity in a Guinness world record-breaking 360 degree loop de loop in Frankfurt Motor Show. The loops were shaped in the numbers ‘8’ and ‘0’ to celebrate their 80th anniversary. The F-PACE successfully completed the loops showcasing its lightweight design, agility, sports car speed and performance.

In line with this momentous F-PACE product launch drp delivered a record breaking internal campaign for Jaguar Land Rover employees. The internal attraction campaign titled – ‘Who’s in the Driving Seat?’ initially focussed on the mystery behind the identity of a heavily disguised driver and started with a pre-reveal film shown at Jaguar Land Rover’s offices and posted onto YouTube.

The campaign’s real impact was delivered by the experiential installation titled ‘You’re in the driving seat’ answering the previous question ‘Who’s in the Driving Seat?’, which demonstrated to the employees that they themselves are the real drivers of the business and the success of the products made. Employees were filmed wearing the racing suit worn by the driver of the loop de loop in Frankfurt, and this was then instantly edited with the original footage so that each employee appeared to be the actual driver of the F-PACE.

Image 1 - Jaguar Land RoverThe experiential solution allowed employees to feel connected to the product whilst creating a unique activity that would encourage them to share, and ultimately contribute, to overall product marketing activity.  ‘Selfie’ installations and digital signage positioned the F-PACE in front of a backdrop displaying the F-Pace logo – employees then stood in front of the car and photos were uploaded to Facebook for them to share. The video installation element combined video technology with installation art – in this case digitally stitching the loop de loop from the Frankfurt with the employees own video inside the F-PACE.

The brief required the campaign to provide a shareable communication solution that delivered a reach of 100,000 people via Facebook. The initial pre-reveal film posted onto YouTube received over 12,000 click-throughs to the embedded post and 400 shares by employees, over 91,000 content appearances and in excess of 100,00 video views. As a result of the launch activation element of the campaign there have been to date over 1 million content appearances, 264,000 individuals reached and 50,000 people have liked, commented and shared the content.

Jaguar Land Rover employees were engaged with a unique experience that was worth sharing with their family and friends. The experiential element was unique for each person, and the employees could share their experiences via social media.

2. ‘Multi-Faceted Experience’ – JCB Global Dealer Event

Image 2 - JCBJCB wanted to bring together their dealers and customers from over 40 countries to exhibit the capabilities of the full JCB product range via demonstrations, which were impossible to replicate in their worldwide dealerships. JCB was keen to ensure all 3200 international delegates, who spoke 14 different languages between them, were ‘wowed’ from the beginning.

The main experiential highlight within a series of programmes running across five weeks saw JCB’s plant machinery at centre stage. By showcasing the staggering capabilities of these vehicles, audiences experienced them first-hand and engaged with the products face-to-face. Cavernous, temporary structures were set up to allow audiences to be within an arm’s length of the stars of the show: dump trucks, excavators and industrial forklifts, scooping, shifting and lifting heavy loads. 28,000 watts of sound cranked up the atmosphere as well as 578 production lights. JCB plant machinery was also pitted against rivals’ nearest models, allowing the audience to fully appreciate JCB’s competitive edge. Hands-on testing made the experience even more immersive, as people felt, saw and heard the quality of the awesome machinery on display.

This first-hand experience enabled worldwide dealers and customers to fully comprehend the capabilities of JCB. Data was gathered before and after the event, measuring delegates’ shift in understanding around key areas of the programme, including perceptions on products and JCB’s support mechanisms. Substantial upward shifts were seen across the board. The success of the event persuaded JCB to add four further rotations for local schools to enjoy a similar experience.

3. ‘Possiblers Campaign’ – drp 35th Anniversary

Image 3- 35th Anniversary CelebrationsLast year drp celebrated its 35th Anniversary, and the company launched an integrated campaign to celebrate this milestone and connect with their clients. The event was the opportunity to introduce clients to new areas of the business, find out about the latest developments and ultimately, increase engagement and sales. Hosted at West Midlands Safari Park the event was attended by 950 guests including the drp team, friends and clients. The event consisted of park tours, workshops, a gala dinner, and showcase finale including live production show, choir, fireworks and production to rival a festival.

‘The Possiblers’ were a series of 3D animated characters created as part of the company’s ongoing integrated marketing campaign. These characters, Parker, Olivia, Sinclair, Stella, Iggy, Becca, Lance and Erica each represented one area of the organisation forming an integral part of the entire campaign and the event itself. The first initials of the characters spelled the word ‘possible’, in sync with the drp strapline ‘anything’s possible’.

The many experiential elements of the event gave delegates a chance to experience, learn, and immerse themselves in drp and their services. The digital and interactive activity workshops were run by the multiple drp departments, from digital to design, film & video, print and more. There was the chance to learn how to code, film, edit and create a video, or photoshop your face on a poster with the design team.  Delegates could also bring the ‘Possibler’ characters to life by creating their own versions.

drp exceeded their target of attendees, in terms of social, they ran and delivered the most successful and far reaching campaign. They reached a total of 112,687 accounts and hit 265,883 impressions across channels. Alongside this viewership figures reached 991,144 individuals, but conservatively drp only take 25% of this figure which is 247,786 individuals. The anniversary campaign and event proved to be extremely successful with a robust ROI, increased engagement, introducing clients to new areas of the business, from the history to the future of the business.

Overall…

Click to get in touchExperiential events don’t have to include the latest gadget, VR headset or AR iPad, all that’s needed are strong aims, marketing objectives, and creative ideas. Jaguar Land Rover simply required their own products a green screen, cameras, editors, and social media. JCB needed production, fireworks, and their own products. drp utilised their departmental teams across all areas of the business, including design, print, video, and event production. Event tech is incredible, however, it’s not the only resort, there are plenty of ways to be experiential and market a brand without it.

Written by Richard Twamley, Creative Director at drp

(Winner: C&IT Awards Agency of the Year 2014)

Why Events Need a Crisis Communications Plan

Terror attacks are now a constant threat to society and consequently, security has become top of agenda for many businesses – especially for those organisations involved in running events in big city destinations.  Knowing what to do at a time of crisis has never been more relevant.

As an event planner, you may already have your organisation’s own crisis management policy that you and your team have to follow. The hotels and conference facilities you use for your events will also have their own health and safety procedures that need to be adhered to.  What is equally important, however, is a carefully prepared crisis communications plan around your events.  Knowing whom you communicate with in a crisis, as well as how and when you do that communication can mean the difference between failure or success. And this doesn’t just apply to a terrorist incident, but to any crisis situation that has the potential to disrupt an event – from fire outbreaks and flooding to any other kind of emergency evacuation.

Getting crisis communications right is not an easy thing.  There are countless stories of how organisations got it wrong – from the BP oil spill in the US to the United Airlines passenger scandal earlier this year.  The ones that have done it well are usually the ones who were well prepared. So don’t leave it to chance and don’t underestimate the consequences. Think about it now and have it as an integral part of your overall event management strategy.

Have a look at these five fundamental steps for an effective crisis communications plan around your events:

1) Find Out Who Are Your Key Audiences

GlobeThe first step is to think about all the different types of people you deal with at and around each of your events.  In most situations, the stakeholders will include your attendees, on-site suppliers (security personnel, technology, staff, venue, catering), partners such as speakers, sponsors and exhibitors, as well as journalists and colleagues (on ground and off-site).

2) Identify Audience ‘Owners’

Once you have these stakeholder groups listed out, create your internal crisis team by assigning the relationship ‘owners’ for each of your audience groups.  You need to have these dedicated points of contact – you can’t have one person managing everything if you want to be affective with your communications. Each of these relationship owners should create contact lists for their audience groups, which can include mobile numbers, email addresses and social media handles.  Collate these lists from your event management systems and make sure they are regularly updated so that you have the most current information on the day of your event.

3) Identify Your Different Communications Platforms

calcThe next thing is to determine how you will need to communicate with all your stakeholders. Quick, clear and frequent communication will be appreciated at a time of crisis.  It will also protect your organisation’s reputation on how well you manage the safety of your attendees. Social (especially Twitter) are very powerful communication tools, especially given the 24-hour information cycle we currently live in. However, it is important to note that social media does not guarantee mass reach. According to MarketingLand, about 2 percent of your Twitter followers see your Tweets. Similarly, AdWeek has stated that Facebook organic page reach stands at a fairly shocking 2.6%. Having said that, social media is key to providing information and access to media and key influencers who help amplify your message. In fact, journalists are the largest, most active verified user group on Twitter.

Aside from social media, you also have your email databases which can be created using the stakeholders lists you put together. You may have an event app, which is also a great tool to push notifications and update attendees on what they need to do.  You can also put up notices on your event website or screens you may have up around your venue.

4) Find the Best Platform for Each Audience

Notifications via event apps, emails and social media are usually the best option with your attendees. However, not all your stakeholders may be at your event.  Some may be offline and miss the notices you’ve posted online.  So think of other options too like text messages and phone calls. The management team of your organisation, for example, will probably need to be updated by phone.  Communications between your on-site team members may be better through group calls or messaging on mobile apps like WhatsApp or your own company app. Bear in mind that immediately after a major incident like a terrorist attack, mobile networks may be unavailable due to excessive demand. Sit down with your management team and identify the most appropriate crisis communications channels for each of your audience categories and have contingency plans for every situation.

5) Put Together a Communications Plan

Untitled design (32)Once you’ve identified your audiences and have a good idea on how you’ll be reaching out to them, the next step is to put together a communications plan. It’s difficult trying to figure out what you’re going to say if you’re not sure what crisis you’ll be facing. However, the last time you want to worry about on the day is putting some sort of plan together and chasing all the necessary approvals.  Have your crisis communications plan pre-approved and ready to go.  You could have a detailed plan for each type of crisis situation or you could have a more generalised one with clear action points.

Make a list of potential crisis situations – whether that be a terror attack or a power outage – and draft the key messages you want to communicate with each of your stakeholders.  Be personal, transparent and genuine and make public safety your number one priority. Explain what has happened, what actions need to be taken, what information is available and the contact details of each stakeholder ‘owner’.  Include what your organisation’s stance is on the on-going situation, as well as details on when and where they should expect another update. The more information you provide, the less chance of creating an information vacuum, which often causes unnecessary panic and false speculation.

Click to get in touchLastly, train your team members through life-like simulations of all the different crisis scenarios outlined in your plan. Make sure they don’t talk ‘at’ your audiences at a time of crisis without listening and responding to them first as this will undermine their trust in your organisation. Conduct these exercises annually or around each event.

Are there any other steps you’d like to add to the list?  We’d be happy to publish your views!  

Source:
Raconteur: Terrorist attacks are a constant threat for the events sector
Crisis Management Strategist: 3 Steps to Successful Crisis Communications
Meetings PR: Reactive or Proactive? 7 Factors for Effective Communication for International Meetings
Cision: 6 Social Media ‘Musts’ for Crisis Communications