Answering your browser cache questions


By Harry Pearce, Product Specialist

If you’ve ever contacted us in Technical Support, the chances are that at one point in time we’ll have asked you to delete your browser cache. But why do we do this, what are the benefits, and how to you actually do this?

The answers to these questions are very simple. A web browser will store web pages on your computer or mobile device in what is called a cache. It does this because even with the super-fast internet connectivity that is available today, it is often quicker for the browser to load content from your cache from the last time you accessed that page rather than downloading everything each time you visit a site. This makes for a quicker display time and a better user experience.

However, there are some downsides to this. When you contact the Technical Support team we will often ask you to change or amend your events to help solve the challenges you are facing. When you then go back to your event sometimes you won’t see the changes that have been made. Why is this? It’s because you are seeing a cached version of your event rather than the current version.

To overcome this issue you need to delete your cache. To find out how this can be done for Chrome, Internet Explorer and Firefox please click here.

If you would like to discuss any of this further please feel free to give us a call on 0845 680 6826 and speak to anyone in the Technical Support team about this or email